Unable to login using freshdesk login screen
Modified on: Tue, 18 Jun, 2024 at 4:39 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If the Freshworks Login method is turned OFF then users will not be able to log in using the Freshworks login screen. We can turn this ON to enable the Freshworks login option.
To check this please click on the Freshworks Switcher -> Security -> Security Settings -> Default Login Method -> Freshworks Login -> Turned OFF.
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