Would an agent with Group access be able to view Shared Ownership tickets? : Sandbox-Freshdesk

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Would an agent with Group access be able to view Shared Ownership tickets? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:39 PM

When an agent has group access, he will have access to the tickets which have the internal group assigned as the agent’s group even though the ticket belongs to a different group.

Fawzia is the author of this solution article.

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Would an agent with Group access be able to view Shared Ownership tickets? Print

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