If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Customers in Freshdesk are any contacts who are added to your account, available under the Customers' tab. On the other hand, Requesters are those customers who have raised a particular ticket with you through Freshdesk.


With regards to reports and filters, Customers would refer to the Companies listed under the Customers' tab -> Companies.