Sandbox-Freshdesk

Please navigate to Admin -> Workflows -> Email notifications -> Requester notifications -> User Activation email and toggle this off so that yo...

Navigate to Customers-> Contacts -> Click on the hamburger menu and choose Unverified contacts from the list. Use the the check box available to  to e...

In Freshdesk, we never permanently purge the contacts. If you delete a contact, it is still visible under the Deleted contacts list on the Customers tab.  ...

Go to Customers > Contacts > choose 'Unverified contacts' from the hamburger menu > check the required contacts click on 'Send activat...

Please navigate to Admin -> Support Operations -> Customer Fields -> click on the companies tab where you could add the custom field.  In this ...

This message is displayed to the users if their account (contact profile) is not verified/activated.  In such a case, please go to Customers > Conta...

Please navigate to Admin -> Channels -> Portals -> Settings where you could see the user permissions listed for who could submit a new ticket on t...

Yes, we do have an option to add a profile picture for a contact. When you edit a contact from under the Customers tab, you will see an option on the top lef...

You can edit a contact and add the new email address as a secondary email address. You can then change the new email address to be the primary email address...

Please navigate to Customers' tab -> click on the contact that needs to be associated with more than one company -> click on Edit so that you woul...