Sandbox-Freshdesk

In Freshdesk, you can control both aspects of an agent's activities - what they can see, and what they can do. You can create special privileges and pro...

When you're in the business of providing exceptional customer service, you want to make sure that your user experience is as personal as it can get. So,...

Please check for an email from support@freshworks.com with the subject “Reset Password for your Freshworks Account” in the SPAM or any other folders (Promo...

Please send a mail to support@freshdesk.com and we'll add a complimentary day pass to your account.  Kindly note that we do not recommend config...

For customers, we can show specific fields using Portal Customization. This can be done on the Estate & Forest plans. Please write to support@freshdes...

Once you delete a group from Freshdesk, the group field of the respective tickets would go unassigned which means inside the ticket the group option would b...

Please check the group with which the ticket is associated, and make sure the agent is part of that group. If the agent isn't part of the group, their ...

Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...

Admins will not be able to set a password for an agent. However, agents can use the 'Forgot password?' option on the login page of the support porta...

The agent would be able to view tickets from all the groups that have been associated with them. This could see in the tickets tab next to the dashboard o...