Can I record the calls that made and received using the Phone channel? : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:41 PM

We do have an option to record all calls. You can turn on the recording option from under Admin -> Phone -> Edit-> Settings-> Record Calls.

Fawzia is the author of this solution article.

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