How is a contact created in Freshdesk ?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:42 PM by Fawzia Aleem

Various methods for creating a contact in Freshdesk:

1. Customers submitting tickets are automatically added as contacts.

2. Agents can use Quick Create under the customer's tab for manual addition using Contact Name and Email Address/Phone Number.

3. Agents can select New Contact under the customer's tab.

4. Bulk contact creation through CSV file import.