If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Various methods for creating a contact in Freshdesk:


1. Customers submitting tickets are automatically added as contacts.

2. Agents can use Quick Create under the customer's tab for manual addition using Contact Name and Email Address/Phone Number.

3. Agents can select New Contact under the customer's tab.

4. Bulk contact creation through CSV file import.