Quick guide to set up Parent Child Ticketing:
- Login to your Freshdesk portal as an Administrator
- Go to Admin > Support Operations > Advanced Ticketing
- Enable the toggle for Parent-Child Ticketing
Parent Child Ticketing will now be enabled in your account.
A parent ticket can be created in two ways:
1. A parent ticket can be created from an existing ticket by adding a child ticket.
2. A new ticket can be created and made as the parent ticket.
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