Manage your workforce smartly, and strike the right balance between your team and customers with injixo. This integration will help you make well-informed staffing decisions, switch from manual planning methods to automation, and have complete and direct control over support costs.
With this integration, you can:
- Identify future workload based on the historical ticket, chat, and call data from Freshdesk, Freshchat & Freshcaller
- Determine how many of your agents are required, and rightly-skilled
- Easily manage agents' shifts
- Create reports to measure and track KPIs at the end of each WFM cycle
injixo has been listed in the Freshworks marketplace, and there are three apps:
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