If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Manage your workforce smartly, and strike the right balance between your team and customers with injixo. This integration will help you make well-informed staffing decisions, switch from manual planning methods to automation, and have complete and direct control over support costs.
With this integration, you can:
- Identify future workload based on the historical ticket, chat, and call data from Freshdesk, Freshchat & Freshcaller
- Determine how many of your agents are required, and rightly-skilled
- Easily manage agents' shifts
- Create reports to measure and track KPIs at the end of each WFM cycle
injixo has been listed in the Freshworks marketplace, and there are three apps: