Existing freshworks user! Admins cannot edit Agent' profile information. Agents can edit their profile information in their Freshworks profile.

Since all the agents are logging in through the Freshworks login the agent's information will already be stored at our end if he/she is part of a different Freshworks product. Since this is the Agent's Freshworks account and since it is being used in multiple Freshworks accounts, it would remain unique and only modifiable by the agent himself.