Any call that is not picked up by an agent would be shown as an Unanswered Call. If there are no agents to pick calls the unanswered call would be marked under "No Agent".
In the Phone Summary Report, what does "Unanswered Call" mean? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:46 PM
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