Can freshdesk have separate ticket lists for different departments?
Modified on: Tue, 18 Jun, 2024 at 4:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can create different Custom list views for each team or group by filtering the respective groups/teams in your list view. You can also display those views only to those groups.
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