Is there a way to see someone working on an email from the table view?
Modified on: Tue, 18 Jun, 2024 at 4:44 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Agent Collision feature will work only in the Details page of Freshdesk and the agent working on the ticket cannot be viewed from the List view page.
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