I need help to export (email) tickets which share nothing but the same subjects
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:46 PM
Create a Supervisor rule with "Condition" "Subject contains" and the action to "Add Tag". After an hour once the Supervisor rule has worked on all tickets that have been updated in the past 30 days, you will be able to filter the tickets in the list view page using the Tag added.
Fawzia is the author of this solution article.
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