A point of contact from a company is being replaced by a new person, how can the new person take care of the old tickets.
Modified on: Tue, 18 Jun, 2024 at 4:47 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can change the email address of the requester from the Contact's profile. Add a secondary email address to the contact--> Make that the primary email address--> Remove the original email address and save the changes.
By doing so, you have removed the old email address from the system and also given the new email address access to view the tickets raised the old point of contact.
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