how to change the ticket subject when forwarding to an outside emial address
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:48 PM
You will not be able to change the Subject of the email when forwarding the email to a third party. However, you can manage the template of the Forward and the placeholders that you can include in the subject from Admin--> Email notifications--> Templates--> Forward Template.
Fawzia is the author of this solution article.
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