Sandbox-Freshdesk

We will not be able to add bcc when sending out a New Outbound Email from inside Freshdesk. We have the option to send out bcc in the reply from inside a ti...

You can set up multiple support email addresses from the Blossom plan. Go to Admin--> Emails and have this added. In the Sprout plan you can only edit the...

You will not be able to change the Subject of the email when forwarding the email to a third party. However, you can manage the template of the Forward and t...

Email notifications can be set for Agents as well as Requesters. If you would like only the Requester notifications to be sent out, then you could turn off t...

Emails sent from Freshdesk cannot be encrypted.

Email Commands in Freshdesk offer a way to perform activities on a ticket from your inbox, by adding a one-line command while responding to it. The activity...

You can delete the contact that is causing the Spam and all the tickets created will be marked as Spam automatically. Also, you can set up a filter in your m...

We will not allow the email notifications to be modified unless there are more than 10 tickets in the account. Please create a few tickets and check if the ...

As soon as you sign up, you would have your default support email address as support@domain.freshdesk.com But as soon as you update it to a custom email...

If you are trying to verify your forwarding settings in your mailbox and you are looking for the verification email and it has not arrived into the ticket l...