Email

How to add bcc while sending a new outbound email?
We will not be able to add bcc when sending out a New Outbound Email from inside Freshdesk. We have the option to send out bcc in the reply from inside a ti...
Tue, 18 Jun, 2024 at 4:44 PM
Can I set up multiple email domains in Freshdesk?
You can set up multiple support email addresses from the Blossom plan. Go to Admin--> Emails and have this added. In the Sprout plan you can only edit the...
Tue, 18 Jun, 2024 at 4:46 PM
how to change the ticket subject when forwarding to an outside emial address
You will not be able to change the Subject of the email when forwarding the email to a third party. However, you can manage the template of the Forward and t...
Tue, 18 Jun, 2024 at 4:48 PM
I want to know how to disable having e-mails sent in response to support requests to both the sender as well as our agents, as these messages only need to be sent to the requester.
Email notifications can be set for Agents as well as Requesters. If you would like only the Requester notifications to be sent out, then you could turn off t...
Tue, 18 Jun, 2024 at 4:51 PM
Is FreshDesk able to send encrypted mails?
Emails sent from Freshdesk cannot be encrypted.
Tue, 18 Jun, 2024 at 4:52 PM
What is an email command ? Can I use it from mailbox?
Email Commands in Freshdesk offer a way to perform activities on a ticket from your inbox, by adding a one-line command while responding to it. The activity...
Tue, 18 Jun, 2024 at 4:52 PM
Need to Blacklist one of the spam Email IDs
You can delete the contact that is causing the Spam and all the tickets created will be marked as Spam automatically. Also, you can set up a filter in your m...
Tue, 18 Jun, 2024 at 4:53 PM
Not able to update Requester notifications and there is an error "internal error has occurred please contact support."
We will not allow the email notifications to be modified unless there are more than 10 tickets in the account. Please create a few tickets and check if the ...
Tue, 18 Jun, 2024 at 4:54 PM
When I setup email forwarding the automatic address that Freshdesk sets up changes.
As soon as you sign up, you would have your default support email address as support@domain.freshdesk.com But as soon as you update it to a custom email...
Tue, 18 Jun, 2024 at 4:54 PM
I would need to receive now on Freshdesk an email with a confirmation code, but I didn't get any such email.
If you are trying to verify your forwarding settings in your mailbox and you are looking for the verification email and it has not arrived into the ticket l...
Tue, 18 Jun, 2024 at 4:55 PM