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            I am wondering if you can tell me what actions are considered a 'response' inside of a ticket that would be considered a response for the SLA timer?

            Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:51 PM by Fawzia Aleem

            A Public note and Reply from an agent or customer will be considered as a response in the ticket.

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