Set priority automatically for email tickets
Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:51 PM
For tickets that are created via email you can set a Dispatch'r rule that can work and set the priority to High or Medium automatically. Go to Admin > Dispatch'r > New Rule. Create a rule in which if the source of the ticket is 'Email', the action is to set the priority as required.
Fawzia is the author of this solution article.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.
