For tickets that are created via email you can set a Dispatch'r rule that can work and set the priority to High or Medium automatically. Go to Admin > Dispatch'r > New Rule. Create a rule in which if the source of the ticket is 'Email', the action is to set the priority as required.
Set priority automatically for email tickets
Modified on: Tue, 18 Jun, 2024 at 4:51 PM
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