For tickets that are created via email you can set a Dispatch'r rule that can work and set the priority to High or Medium automatically. Go to Admin > Dispatch'r > New Rule. Create a rule in which if the source of the ticket is 'Email', the action is to set the priority as required.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article