Yes, go to Admin > Portals > Settings > Disable 'Auto suggest solutions while creating a new ticket'.
If you want this disabled in the Solutions section you can hide this using the customisation feature which is available from the Estate plan.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article