How to sort the search results from newest to oldest?
Modified on: Tue, 18 Jun, 2024 at 4:52 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
After the search, you have the option to sort the tickets based on 'Date created' which by default will be from the newest to the oldest. You can also search based on 'Last Modified' as well.
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