Email has already been taken
Modified on: Tue, 18 Jun, 2024 at 3:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If the email address is already associated with a contact, Freshdesk displays a banner "Email has already been taken."
Click on 'View User' in the banner to go to the Contact Profile page.
Click on the "Convert to agent" option.
Choose whether the agent should be full-time or occasional, and click on Convert to create an agent from the contact profile.
Now, navigate to Admin > Team > Agents and click on Edit next to the name of this agent.
Enter the Signature of the agent if required.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?