No, emails commands can only be used to change the properties of an already existing ticket by replying to the email notification that the agent receives.
Can I use email commands when creating a ticket? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:53 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.