After deleting a contact, emails from that email address do not come into the system. Is there a way to 'un-delete' or re-enable new tickets from that email address?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem

Yes, you can restore the contact so that all emails from the contact come in as valid tickets and are not marked as spam. Go to the Customers tab > Contacts > click on the hamburger menu on the top left on this page to choose 'Deleted' contacts and restore the contact from this page.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article