How do i change the default priority to medium?
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You would be able to perform this action using a Dispatch'r rule. If you would like this to be applied on all tickets then you can have the Dispatch'r rule set such as shown below. This can be reordered to the bottom of the list of Dispatch'r rules and please make sure the action to set the Priority to Medium is added to all Dispatch'r rules in your account.
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