You can turn on the option for the requester to add a CC in the ticket he/she raises by going into Admin > Ticket fields > Click on Requester.
However, only if the customer is logged into the customer portal would he/she be able to add this.
Not able to add CC through portal.
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?