send email to requester when ticket assigned to an agent : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:54 PM

Create an Observer rule where the event is "Agent is updated" from "None" to "Any" and the Action is to "Send an email to the Requester".

Fawzia is the author of this solution article.

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