send email to requester when ticket assigned to an agent
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Create an Observer rule where the event is "Agent is updated" from "None" to "Any" and the Action is to "Send an email to the Requester".
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