How to know the number of emails to a specific support email address?
Modified on: Tue, 18 Jun, 2024 at 4:55 PM
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This feature is not available on the old Freshdesk.
You can route emails sent to a specific support email address to a group directly from Admin--> Email.
However, if you have the tickets being shuffled between groups on a regular basis, you can make use of the Dispatch'r to add a tag using which you can filter the tickets.
Navigate to Admin--> Dispatch'r--> Create new rule.
Condition:
"To Email" "is" "The support email address"
Action:
"Add Tag"
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