Can an email notification be sent to another email address when a feedback is received via feedback widget? : Sandbox-Freshdesk

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Can an email notification be sent to another email address when a feedback is received via feedback widget? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:55 PM

Please note that this requirement can be met using a Ticket creation automation rule. Please navigate to Admin -> Workflows -> Tickets -> Ticket Creation tab -> Click on new rule:

Condition:

Source is Feedback widget

Action:

Send email to Group/ agent (based on your use case)

Fawzia is the author of this solution article.

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Can an email notification be sent to another email address when a feedback is received via feedback widget? Print

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