Is there a way to be instantly notified via email if a customer clicks "dissatisfied" on the survey in the closed ticket email?
Modified on: Tue, 18 Jun, 2024 at 5:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
t is possible to be notified via email when the customer clicks "Dissatisfied" on the survey in the ticket. This could be done with a help of an Observer rule under Admin->Observer with the following configurations:
Events: Customer feedback is Extremely Dissatisfied
Actions: Send Email to Agent
You could choose the agent to whom the email notification should be sent.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?