Need to create a rule to reopen tickets when customer responds : Sandbox-Freshdesk

How can we help you today?

Need to create a rule to reopen tickets when customer responds Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:57 PM

There is a default Observer rule in Freshdesk that will re-open tickets when the customer responds to tickets. Go to Admin>Observer> turn ON the rule "Automatically reopen tickets when the customer responds ".

Fawzia is the author of this solution article.

Did you find it helpful? Yes No

Help Desk Software by Freshdesk

How can we help you today?

Need to create a rule to reopen tickets when customer responds Print

Related Articles