How do I make private notes visible to customers?
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Private notes cannot be converted to a Public note. An Admin can delete the Private note and then you can add a public note to the ticket that will be visible to the customers.
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