No. Only Freshdesk (standalone version) via the vault service is PCI compliant, whereas Freshdesk Omnichannel is not. Although Freshdesk isn’t intended to be used as a billing platform, cardholder data as per the PCI-DSS can be stored. The information is encrypted and is made available on-demand only to users who have the privilege to access the data.
Are Freshdesk (standalone version) and Freshdesk Omnichannel PCI compliant? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
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