PCI-DSS Compliance
It is valid for 1 year from the time of certification and needs to be renewed every year after assessment by a QSA.
Tue, 18 Jun, 2024 at 4:57 PM
No. Only Freshdesk (standalone version) via the vault service is PCI compliant, whereas Freshdesk Omnichannel is not. Although Freshdesk isn’t intended to b...
Tue, 18 Jun, 2024 at 4:57 PM
Freshdesk’s workflows have been audited and approved by a third-party Qualified Security Assessor (QSA).
Tue, 18 Jun, 2024 at 4:58 PM
Freshdesk (standalone version) is PCI compliant. As part of the integrated solution, Freshworks has built an isolated air-gap environment that is invoked fo...
Tue, 18 Jun, 2024 at 4:59 PM
The PCI field is not restricted to the PAN format. It is a single-line text field on Freshdesk and hence can accept any UTF-8 character.
Tue, 18 Jun, 2024 at 4:59 PM
By default, access to the PCI field is restricted for all agents and admins alike. On creating a custom role, admins can choose to provide read-only or read...
Tue, 18 Jun, 2024 at 5:01 PM
Yes. Freshdesk’s approach to PCI compliance is more comprehensive and allows for additional use cases, unlike Zendesk. Zendesk's approach to PCI compli...
Tue, 18 Jun, 2024 at 5:01 PM
Categorically, the answer is 'Not Applicable' as per PCI DSS v.3.2.1 - Clause 4.2 - Never send unprotected PANs by end-user messaging technologies (...
Tue, 18 Jun, 2024 at 5:01 PM
This is an on-demand feature. Drop an email to us to support@freshdesk.com and we will ensure the necessary features/settings (like idle session timeout in ...
Tue, 18 Jun, 2024 at 5:02 PM
The PCI compliance levels, or tiers, refer to card transaction volume (credit, debit, and prepaid) over a 12-month period. PCI Compliance Level 1 - great...
Tue, 18 Jun, 2024 at 5:03 PM