How can I set up an agent's password as Admin?
Modified on: Tue, 18 Jun, 2024 at 4:59 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You will not be able to set up a password for the agent. They will be able to reset the password by themselves as per the instructions given below :
Type your URL in the address bar, hit enter and select Login. And then choose the option 'Are you an Agent? Login here' and it will redirect you to the Freshworks page. Select 'Forgot password' option, enter your email address and a password reset link will be sent to your email. Reset the password using the link and you can log in to the account.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?