How can I set up an agent's password as Admin? : Sandbox-Freshdesk

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How can I set up an agent's password as Admin? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:59 PM

You will not be able to set up a password for the agent. They will be able to reset the password by themselves as per the instructions given below :

Type your URL in the address bar, hit enter and select Login. And then choose the option 'Are you an Agent? Login here' and it will redirect you to the Freshworks page. Select 'Forgot password' option, enter your email address and a password reset link will be sent to your email. Reset the password using the link and you can log in to the account.

Fawzia is the author of this solution article.

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How can I set up an agent's password as Admin? Print

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