When a ticket is split, it will not be assigned to one who split the original ticket. It will be created as a new ticket and will be moved to the queue. Check the ticket activities to understand why it was assigned to the agent that split the ticket.
When I split a ticket, the split part is still assigned to me Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:59 PM
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