What is the difference between Timeline and Tickets under the contact’s section? : Sandbox-Freshdesk

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What is the difference between Timeline and Tickets under the contact’s section? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:00 PM

Timeline section will include the activity of the customer in Forums as well, in addition to the recent Tickets that he/she has raised. The Tickets section is exclusively for tickets. In the below screenshot, you see that the customer's reply in Forums is also available in the Timeline section :

Fawzia is the author of this solution article.

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What is the difference between Timeline and Tickets under the contact’s section? Print

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