I can't find the Observer rule option in my freshdesk account
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
The Observer rule will not be available for the free Sprout plan. It is only available only from the blossom plan and above. Check your current plan under Admin> Plans&Billing. If you still have issues, please drop an email to support@freshdesk.com.
Fawzia is the author of this solution article.
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