How to view the total time logged on a ticket in the Mint UI?
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are looking to find the total time logged on a ticket by an agent, you can make use of the 'Total Time Spent' app in the Mint UI. This app will help to track the total of all such entries logged so there is clear visibility on how much time is being spent on a ticket. This can later be used for reports and tracking an agent's productivity.
Please refer to this for more details and instructions - https://www.freshworks.com/apps/freshdesk/total_time_spent/
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