How can a customer close a support ticket?
Modified on: Tue, 18 Jun, 2024 at 5:02 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The customer can log in to the Portal-->Click on Tickets and they can choose the option to Mark a ticket as Closed as shown below:
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