How Ticket Number gets generated in Freshdesk?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:03 PM
The Ticket IDs are assigned in a chronological order depending on the time when those tickets were created. You would have an option to set a specific order under Admin -> Helpdesk saying that you would like the Ticket IDs to start with a certain number.
Fawzia is the author of this solution article.
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