If multiple conditions are set under SLA, will that be considered as AND / OR ?
Modified on: Tue, 18 Jun, 2024 at 5:03 PM
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If multiple conditions are set under SLA, then system will consider them as 'AND' if the conditions are added one below the error and if added in the same condition then it will follow the 'OR' condition.
In the case the rule will work if the company is 'Test 1' or 'Test 2' and the source of the ticket is 'Email'.
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