If multiple conditions are set under SLA, will that be considered as AND / OR ? : Sandbox-Freshdesk

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If multiple conditions are set under SLA, will that be considered as AND / OR ? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:03 PM

If multiple conditions are set under SLA, then system will consider them as 'AND' if the conditions are added one below the error and if added in the same condition then it will follow the 'OR' condition.

In the case the rule will work if the company is 'Test 1' or 'Test 2' and the source of the ticket is 'Email'.

Fawzia is the author of this solution article.

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If multiple conditions are set under SLA, will that be considered as AND / OR ? Print

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