How to set time zone of an agent?
Modified on: Tue, 18 Jun, 2024 at 5:03 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
As an admin, you can click on Admin > Team> Agents > Edit and then set a time zone for the agents.
As an agent, click on the profile picture at the top right corner > choose Profile settings and then choose the time zone.
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