How to keep track of the tickets resolved/pending/unanswered tickets?
Modified on: Tue, 18 Jun, 2024 at 5:03 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Click on Tickets tab, apply filters such as status as 'Resolved' and then save it as a view. You can do the same and create separate list views for other statuses as well.
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