How to restore type fields that were deleted accidentally?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
Once a field is deleted, the database column for this field would be removed and if you immediately create a new field the values would be retained for this field. i.e if a single line field is deleted and even if you create a new single line field with a different label the values would be retained for this field in the tickets. Even though it is a soft delete, there would be cases wherein we would not be able to fetch the ticket field value from our data lake. Please write to support @freshdesk.com if you need more help.
Fawzia is the author of this solution article.
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