How to delete existing tickets which are spam?
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You would have to set up a Supervisor rule with conditions based on the common pattern that you observe among the tickets in your Freshdesk account. To set up the rule, please navigate to Admin-->Helpdesk Productivity-->Supervisor-->New Rule.
A sample rule would be -
Conditions: Source is Email, Group is Unassigned
Actions: Delete the ticket.
Note: Make sure to Turn OFF the rule once all the tickets have been deleted.
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