I need to know if private notes are retained when tickets are archived?
Modified on: Tue, 18 Jun, 2024 at 5:08 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
All the replies, public & private notes, and all other tickets activities will be retained in the archived ticket in the read-only format.
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