I need to know if private notes are retained when tickets are archived? : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:08 PM

All the replies, public & private notes, and all other tickets activities will be retained in the archived ticket in the read-only format.

Fawzia is the author of this solution article.

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