The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports cannot be modified. However, filters can be applied to widgets on an individual level.
The list of curated reports available in Freshdesk:
Agent Performance
Group Performance
Timesheet Summary
Top Customer Analysis
Satisfaction Survey Results
Ticket Volume Trends
Performance Distribution
Helpdesk Ticket volume
Helpdesk Performance
Ticket Lifecycle
Field Service Volume Trends
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