If you encounter an error message while triggering a ticket export, it could be due to an agent trying to export the same data or widget, more than once within the same hour ,the agent would get an error since it is a duplicate export. However, the user can export any other widget or data elements and there are no time limitations. This is expected product behaviour
If the error persists and is not related to the above reason, it is recommended to obtain the HAR file containing the X-request ID and timestamp. You can refer to the following article for instructions on how to generate a HAR file:
[Link to article: How to Create a HAR File]
Once you have the X-request ID and timestamp from the HAR file, you can search in Haystack within the Freshdesk logset to determine the specific cause of the error.
By following these steps, you can troubleshoot and identify the reason behind the error message encountered during a ticket export in Freshdesk.