Is there a way to set up a rule that assigns a ticket to the user who closes the ticket?
Modified on: Tue, 18 Jun, 2024 at 5:11 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
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This feature is not available on the old Freshdesk.
This can be done using an Observer rule. The performer is the agent, the event is status change to close, action should be set as Assign to agent :Event performing agent.
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