This can be done using an Observer rule. The performer is the agent, the event is status change to close, action should be set as Assign to agent :Event performing agent.
Is there a way to set up a rule that assigns a ticket to the user who closes the ticket? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:11 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.